Archive - Archive Services Outage – Incident details

Archive Services Outage

Resolved
Major outage
Started about 17 hours agoLasted about 9 hours

Affected

Archive App

Major outage from 4:00 AM to 12:55 PM

API

Operational from 4:00 AM to 12:55 PM

Updates
  • Resolved
    Resolved

    On November 11 at approximately 10:15 PM EST, our primary domain experienced a temporary configuration issue that caused interruptions across Archive services.
    Our team worked quickly to resolve the issue and monitor DNS propagation worldwide. While recovery timelines for this type of issue typically take 24–48 hours, we're happy to confirm that service was restored much faster and all systems are now fully operational.
    We're also implementing additional safeguards to prevent this from happening again.
    If you have any questions, please get in touch with our support team at support@archive.com.

  • Identified
    Identified

    We are currently experiencing a service disruption affecting all services running on our domain. The outage began at 10:15 PM EST on November 12, 2025.